• The website interfaces with reputed national and international shipping partners for delivery to customers. The logistics partner will attempt delivery at the postal address provided by the customer while placing the order. In case of non-availability of the customer, a maximum of three attempts (subject to the policy of respective logistics partners) will be made for delivery of the product. It is the responsibility of the customer to make themselves/ their representative available for receiving delivery of the product.
  • Customers may be required to exhibit proper Government authorised identification (in the name of the consignee provided by placing the order) to the logistics partner while receiving the product. The logistics partner will also take the signature and mobile number of the receiver for authenticating successful delivery. In case, the customer notices any visible damages to the external cover of the package at the time of delivery, the customer should mention the same in writing along with an acknowledgement to the logistics partner.
  • The delivery timeline to customers will vary depending on the access to the respective geography. We expect to deliver most products between two and fourteen working days from order placement, notwithstanding any force majeure conditions such as but not limited to Strike, Natural Calamities, Pandemic, Government restrictions, etc., However in a few exceptional cases, delivery may not be completed because of issues such as wrong/ incorrect postal address/ PIN code, lack of serviceability of the logistics partner, customer being repeatedly unresponsive/ unreachable, packages being misplaced, and “act of god” situations.